Interact: The digital banking platform

The Fintilect digital banking engagement platform, known as Interact, is a suite of pre-built, pre-integrated, easy to configure services designed to work alongside existing client systems for multiple financial services providers, such as banks, building societies, automotive finance providers and other lenders in the UK and Europe.

Straightforward Onboarding

Fintilect’s origination software allows customers to open an account without having to visit a branch. In today’s digitally driven world, such functionality is vital, both as an extension for providers who pride themselves on offering a branch network but want to reach customers beyond these geographical boundaries.

Intuitive user experiences

Interact provides an intuitive onboarding and account opening process in under four minutes. With a fully integrated KYC process and the ability to upload digital documents across mobile and web, it’s never been easier to acquire new customers.

Reduce drop-off and lower friction

Interact helps improve customer growth rates. It delivers a complete, straight-through customer experience with automated referral handling.

Pre-integrated services

Our digital banking platform both decouples and integrates the front-end customer experience with all existing back-office systems, contact center and branch operations.

Save and return feature

Allow customers to start, save and return later to complete their applications in any channel – essential in today’s time-pressed world.

Straight-through processing

With workflow and decision automation to support referrals and manage credit risk, Interact helps lower the cost of origination and improves staff efficiency.

Future Proof Design

The Interact digital banking experience platform provides a scalable architecture which expands as new devices emerge providing an evolving roadmap of new features

Self-service Banking

Customers are fully enabled and placed in full control of their products and services. Interact tailors the digital banking experience with their specific needs.

Omni-channel engagement

Personalize product offers to individual customers while they use services on their account, increasing opportunities for cross-selling and upselling.

View all products and transactions

Set business rules for products and accounts to support AML processes and reduce fraud.

Secure customer communication

Immediate interaction online that feels personal. Our secure portal gives customers access to all their accounts online, allowing customers to reach out on their terms via live chat.

Pre-integrated to all major core banking providers

With our pre-integrated, industry standardised digital service, Interact is easy to configure and quick to customise to your needs. Interact can be implemented in weeks, not months.

Strong customer authentication

Interact is a ready-to-go, fully secure digital banking platform that meets PCI, DSS and SCA compliance, complete with 24/7 support.

Payments and transfers

Take payments and reduce arrears with a range of money-management tools, helping customers with their financial well-being.

Increase Mortgage Retention Rates

We make it easy for customers to switch to a new product at the end of their current offer period online.

Secure sign-in functionality

Secure sign-in functionality can be added to your website using unique customer data and sending a one-time passcode to a user’s phone. Interact Switch securely handles failed attempts and elapsed time periods. Users can also agree to terms and conditions, as part of the sign-up process.

Primary and sub-accounts view

Interact provides customers with a full picture view of their primary mortgage account as well any accounts from further borrowing.

Personalised illustration (ESIS)

We can generate an ESIS (European Standardized Information Sheet) to the customer. This is specific to the mortgage the customer wants to purchase so they have a full view of the costs and terms involved.

Compare and renew mortgage products

Interact allows customers to view and compare product offers in their dashboard. Customers can view multiple different products side by side for greater clarity.

SMS & Email notifications

Keep customers notified via SMS and email with mortgage product information such as when their deal is coming to an end. Users can log on to see an overview of their mortgage information, switching options and see how their switch is progressing.

Real-time records of customer activity

Interact’s agent portal gives mortgage lenders the ability to see a real time record of customer activities as they happen. You can track their progress through the switching journey and support them when they need it.

Improve Debt Collection Management

Fintilect’s self-service collection platform is fully customisable for your operation to allow your customers to manage overdue payments anytime, anywhere.

Strategy engine integration

Customers who act through a digital channel deliver higher rates of promises kept, repay more of their debt and their cases are resolved faster.

Repayment arrangement

Focus on making repayment arrangements simpler for your customers by offering clear next steps to set up a payment plan. They can easily arrange their payments and reach out for assistance via message, chat, or call-back if needed

Income and expenditure

Dramatically reduce call time and let customers complete I&E information online, freeing up time to spend resolving more complex and vulnerable customer cases.

Tailored collections journey

Tailor the payment journey for your customers by offering personalized next steps to make a payment and easily set up a repayment arrangement. Provide multiple options for support, including message, chat, and call-back, ensuring they receive the help they need when they need it.

Vulnerable Customers

Help identify vulnerable customers and manage their experience appropriately.

Real-time guidance

Show customers their next best action based on business rules and real-time interactions.

FAQs

A digital banking experience platform is an integrated suite of services designed to enhance customer engagement and streamline banking operations. Fintilect’s Interact platform exemplifies this by offering pre-built, easily configurable tools that work seamlessly with existing systems for banks, building societies, and lenders across the UK and Europe. This digital banking platform allows customers to manage their accounts and perform transactions entirely online, eliminating the need for in-branch visits.

The Interact platform offers several benefits that enhance the digital banking experience. It streamlines account opening, allowing customers to sign up in under four minutes without a branch visit, thus reducing friction and improving acquisition. Interact connects front-end interactions with back-office systems, facilitating automated workflows and boosting operational efficiency.

The platform includes a save-and-return feature, enabling customers to complete applications at their convenience across multiple channels. Its scalable architecture adapts to new technologies, while self-service options empower customers to manage their accounts as they prefer. Interact provides personalized product recommendations and maintains secure, compliant banking experiences through strong authentication measures.

Additionally, it features effective payment management tools, simplifies mortgage retention, and enhances debt collection processes with customizable options for managing overdue payments. By providing real-time insights into customer activity, Interact enables lenders to assist clients effectively, delivering a secure, efficient, and personalized banking experience tailored to the needs of customers and financial institutions.

Interact is designed for seamless integration with existing banking systems. It uses standardized APIs, allowing for quick and efficient connections with your current software, minimizing disruptions during the transition.

Interact is built with robust security protocols that comply with industry regulations such as PCI-DSS, SOC 2 and ISO 27001. Regular audits and updates are conducted to ensure ongoing compliance with financial regulations and data protection laws.