News and Insights

Never has it been more important for credit unions to treat members as unique individuals. Credit union member profiles are increasingly diverse and dynamic. Communities today include a wide mix of ages, backgrounds, and financial needs, from students opening their first account, to families saving for a home, to retirees managing fixed incomes. Treating all

Customers are increasingly expecting their credit union or other financial services providers to treat them as unique individuals. Indeed, if a provider risks treating all customers alike using a one-size-fits-all scattergun approach, they are likely to see these members go elsewhere. This could prove to be a costly mistake. After all, it is well known

Customers are increasingly expecting their financial services providers to treat them as unique individuals, offering them services that are matched exactly to their own personal circumstances. Against such a backdrop, embracing data analytics is essential for the future of banking. It enables institutions to stay competitive, enhance customer experiences, and manage risk more effectively in

Open banking is a system where credit unions, together with banks and other financial institutions, allow third-party providers, such as fintech companies to access customers’ financial data. However, there is a very important caveat – it can only be done with the customer’s consent. The idea behind open banking is to increase competition, innovation, and

Retail banking is what most of us will carry out regularly to manage our personal finances. Also known as consumer banking, it is the type of banking that provides financial services directly to individuals and households, rather than businesses or corporations. Core components of retail banking include products such as savings accounts, checking accounts, personal

Appointing a wealth manager is often a big decision for a client. After all, a client is taking a substantial gamble by choosing someone to manage the future direction of their savings or capital. As part of their customer service experience, and their overall reassurance that they have appointed the “right” wealth manager, a client

Author: Kevin Phillips, Director of Solution Engineering Working with digital banking clients on both sides of the Atlantic, I’ve had the unique opportunity to observe the remarkable similarities between US credit unions and UK building societies. Although they operate under different regulatory frameworks and financial landscapes, their shared mission and operational principles have remained steadfast

LONDON AND SALT LAKE CITY, MARCH 4TH, 2025: Fintilect, the AI-powered hyper-personalized digital banking provider for financial providers across the globe, has appointed Lindsay Soergel as CEO. Lindsay has over 25 years’ experience as a senior technology delivery and customer operations executive in banking and fintech, supported by extensive success in cross-industry e-commerce and data-driven

The wealth management sector is one characterized by significant ongoing change and evolution across virtually all its many components. One of the main drivers of this change is digital transformation. Firms are increasingly recognizing that clients demand to be understood more deeply than ever before and expect to be treated as very specific individuals. The